Returns and Refunds
Effective date: 21 August 2026
Every TypeMap poster is printed to order for the place, size and color you chose. Nothing is held in stock, and no two orders are alike, so we handle returns differently from a shop selling finished goods.
Short version: if something is wrong with your poster, we will fix it. If you simply changed your mind, we cannot take it back.
If your poster arrives damaged or misprinted
Email hello@typemap.co within 14 days of delivery with your order code and a photo of the problem, including the packaging if it was damaged in transit.
We will reprint and resend it at no cost to you, or refund you in full if you would rather. You do not need to send anything back.
This covers a print that arrives creased, torn or water damaged, a printing fault, the wrong size, or a poster that does not match the place, color or framing you ordered.
If your poster does not arrive
If tracking shows your order as delivered but you do not have it, or if it has clearly gone missing in transit, email hello@typemap.co with your order code. We will reprint and resend it.
If you changed your mind
We cannot accept returns or offer refunds for change of mind, including ordering the wrong place, size or color by mistake. Your poster was made specifically for you and cannot be resold.
Please check your selection carefully before paying. The preview on screen is exactly what gets printed, including how you framed the map.
EU and UK customers: the usual 14 day right to cancel does not apply to goods made to your specification or clearly personalised. Your poster is made to order, so this exemption applies. Your rights in respect of faulty or misdescribed goods are unaffected.
If you entered the wrong address
Orders go into production immediately, so we cannot change the destination after checkout. Please check your address carefully before paying.
If a parcel is returned to us because the address was wrong or incomplete, email hello@typemap.co with your order code. We can print and send a replacement to a corrected address, but the cost of doing so is yours.
Cancelling an order
Orders go into production immediately, so they cannot be cancelled once placed. Please check your place, size and color before paying.
If something is wrong with what arrives, the sections above apply.
Color and finish
Posters are printed on 200gsm enhanced matte art paper using a giclée process. Screens emit light and paper reflects it, so printed color will not match your screen exactly. Slight variation in tone is normal and is not considered a fault.
How refunds are paid
Refunds go back to the card or payment method used for the original purchase. Once we issue a refund, your bank usually takes 5 to 10 business days to post it.
Contact
Please include your order code, which begins with TM and appears in your confirmation email.
← Back to TypeMap